Privacy Policy – SMS Messaging
Effective Date: April 2026
This Privacy Statement explains how Coastal Solutions, Inc. collects, uses, and protects personal information in connection with SMS messaging delivered through Microsoft Teams.
Information We Collect
When you engage in SMS communication with Coastal Solutions, Inc., we may collect:
- Your mobile phone number
- Message content exchanged via SMS
- Message metadata (date, time, delivery status)
- Opt‑in and opt‑out records
How We Use Information
We use SMS-related information solely to:
- Communicate with you regarding customer support, service updates, scheduling, and other business-related matters
- Respond to inquiries and provide requested assistance
- Maintain records of consent and opt‑out requests
- Comply with legal, regulatory, and carrier requirements
SMS Messaging Disclosures
- Message Frequency: Varies based on your interactions
- Message & Data Rates: Message and data rates may apply depending on your mobile plan
- Help: Reply HELP to any message or contact us at helpdesk@coastalsolutions.com
- Opt‑Out: Reply STOP at any time to opt out of SMS messaging
Data Sharing
We do not sell or rent your personal information. SMS data may be shared only with:
- Communications service providers and mobile carriers required to deliver messages
- Service partners supporting Microsoft Teams SMS
- Legal or regulatory authorities when required by law
Data Retention
We retain SMS-related data only as long as necessary to support business operations, maintain consent records, and meet legal or compliance obligations.
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse.
Your Rights
You may opt out of SMS messages at any time by replying STOP. You may also request access to, correction of, or deletion of your personal information as permitted by applicable law.
Contact Information
Coastal Solutions, Inc.
Toms River, NJ
Email: helpdesk@coastalsolutions.com
Phone: 732-349-2340
